Terms Of Service

Terms Of Service

1.1 Miskie London LTD is a company registered in the United Kingdom under registration number 10784149.
1.2 Our VAT Number is 286841167
1.3 Miskie London LTD can be reached for any questions regarding the Terms and Conditions and matters connected to any orders or purchases on the following email address: customerservices@miskielondon.com or via phone on +442084322278 and on the chat function on the bottom right of every page on the Miskie London store. 
1.4. These Terms and Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as “you” or the “Customer”) on the domain miskielondon.com or any sub-domains, from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions.
Please make sure you have read and understood them before placing an order.
1.5 Miskie London reserves the right to amend these Terms and Conditions at any time. The new version will not be retroactive, and the Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.
2.1 By placing an order on the www.miskielondon.com Site or sub-domains, you are offered to purchase products subject to these Terms and Conditions. On Site you will follow the below steps in completing your order.
Find the product(s) you want on the Miskie London website
Select the size you require and press ‘Add to Basket’
Once you’ve added all the items you require to your cart, select checkout option
You will be asked to input your shipping & billing details
Review your order to ensure all items & details are correct
Press ‘Complete Order’
You will then receive an order confirmation via email to the email address provided at the time of ordering
2.2 In the unlikely circumstance we’d be unable to fulfil your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose and all possible solutions.
2.3 Remember to check your basket and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend or cancel your order once it has been submitted. Please do email customerservices@miskielondon.com and our Experts will do their best to help you, but please note order cancellations or changes to orders may not be possible.
2.4 Miskie London reserves the right to reject or cancel your order fulfilment of all orders placed on the Miskie London website. We explicitly reserve the right to not accept your order for any of the following reasons:
The product is not available / in stock
Your billing information is not correct or verifiable
Your order has been suspected of fraudulent activity
We could not deliver to the address provided by yourself
Force Majeure
In the event of misspelling, pricing or other errors or mistakes in the website information
3.1 The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order; in the event you have an account and are having the product shipped to a UK address the shipping will be included and free of charge. The exact shipping rates are dependable based on the country where your order is being delivered.
3.2 Miskie London has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which may appear on the Site.
3.3 There are various payments available to you which will be available upon adding your country during the checkout process. Please note we do not accept cash, cheques or Afterpay.
3.4 All payments are subject to validation checks and authorisation by the payment service provider you have chosen. If the provider refuses to, or does not for any reason, authorise payment, you will then be notified by email and/or during checkout.
4.1 Miskie London reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.
5.1 All orders made on the Miskie London website are despatched from the UK. We aim to get all orders out on the same day; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in your shipping confirmation email.
5.2 Depending on where you are located, you will be given various delivery options. The amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process.
5.3 When selecting our ‘UK Next Day Delivery’ method, the cut-off point for guaranteed next day delivery is 15:00 BST. Orders placed after this period will be despatched the following day. When selecting our Express delivery method, orders placed before 15:00 BST will be dispatched the same day.
5.4 Free delivery is only applicable to orders being delivered to an address within the U.K and if you have a registered account with us.
5.5 We will carry out a pre-authorisation check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.
5.6 Miskie London cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following: Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
6.1 Countries outside of the in and outside of the European Union may be subject to additional duties to be paid. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.
6.2 If you refuse to pay the duties to release your order, the order may subsequently be abandoned by the courier and made non-refundable. Miskie London will make every effort to ensure the parcel can be shipped back to the warehouse and refunded. Shipping and handling fees may in this case be applied to the customer.
6.3 By law, Miskie London is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.
7.1 You can return products up to 30 days after your date of receipt . Returns are accepted provided that the product is in its original condition, with all labels, tags still be attached and within the undamaged Miskie Box and with no make up stains, marks, pulls or rips of garments.
7.2 Miskie London offer free returns within the UK only if shipping was paid by the customer (you) and not free of charge; If you live outside the UK or received free delivery Miskie London will not bear the cost of the return. This must be covered by the customer.
7.3 Once your return reaches our facility and has been processed by our Team, we will issue your refund. We will endeavour to complete your return within 48 hours on working days (Monday-Friday). Please allow up to 5 days for your funds to arrive back into your account.
7.4 Refunds may only be made to the same payment method used to place the order.
8.1 Once a Miskie London Gift Card has been issued, the card becomes that customers’ property. Gift Cards cannot be used in the purchase of another Gift Card.
8.2 Only one discount code can be used per order. Miskie London reserves the right to refuse or cancel the use of a discount code without any further discussion.
9.1 We take all complaints very seriously and try to resolve disputes as soon as they arise. Customers wishing to make a complaint are encouraged to contact our team as soon as possible on customerservices@miskielondon.com
10.1 Please check our Privacy Policy which forms part of these Terms and Conditions
11.1 Miskie London owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.
11.2 Permission is granted to temporarily download one copy of the materials (information or software) on Miskie London Ltd's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Miskie London Ltd's website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Miskie London Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
12.1 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay later. Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
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